Cancel and refund

I’m. It happy with this app and coaching. How can I get my money back?

3 people have this problem

Hi Yana, we are sorry to hear that you don't like the Coach. Please contact our customer support in order to initiate a refund.

Kind regards, your BodyFast-Team

I requested a refund from you and Google Play and no one has bothered to contact me about it. I did it on the same day that you took the full 34.99. I don't understand and I don't feel it's right that you guys take the money (especially if it wasn't consented - although I failed to read the fine print) and when it comes to refunds, you guys delay or don't bother with us. I wouldn't recommend this app just for that.
I am requesting to cancel my account and a REFUND as well.
I have now emailed you twice requesting a refund. I did not authorize a charge on my card. At a minimum your business could respond to people. Perspective new clients are going to see these posts and realize that you do not provide customer support once you charge. I am extremely unhappy about the charge on my card!!!
My account is in a foreign language and is not my native language. The app is not easy to navigate through and not what I expected. So I am requesting a refund.
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