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Troubleshooting with the app, data and passwords
Account and Password
I forgot my password, what can I do?
How can I delete my account?
Why do I have to confirm my e-mail address, when registering?
I can't log in with my user data, what can I do?
I can't reset my password, what can I do?
How can I change from an anonymous or Facebook-based BodyFast-account to an e-mail-based one?
Problems with the app
The notifications don't work, what can I do?
I can't use the app on two devices at the same time, what can I do?
The BodyFast app doesn't work properly, what can I do?
I can't insert my weight precisely, why is there no comma?
The times shown in the app are incorrect, what can I do?
How can I delete certain weight or week entries?
How can I download the app?
How can I update the BodyFast app?
How do I log out of the BodyFast app?
How can I subscribe to the Coach?
How can I change my personal data?
Problems with the Coach
My Coach subscription is not active after purchase, why?
I'm dissatisfied with my Coach week, what can I do?
The Coach suggests times during which I really cannot fast, what should I do?
How can I reset the Coach?
The Coach proposed a challenge I don't like, what can I do?
Can I also choose standard plans when I'm a Coach user?
I didn't lose weight, although I followed all the instructions, why?
How can I adjust my fasting plan to shift working?
Help! I'm having an acute hunger attack, what can I do?
I did not keep the fasting period, what now?
I don't feel comfortable, should I take a break from fasting?
Problems with the Fasting Plan
How can I move my fasting periods?
The recommended plan is too hard / too easy, how can I change this?
There is a gap at the beginning of my fasting week, what can I do?
Can I finish a week early?
There is an error in the payment process, what can I do?