We're sorry that you don't like the Coach.
1. Problems activating the Coach: You have to cancel or end the current week to activate the Coach. Then you can start a Coach week.
2. You'll find all the advantages of the Coach if you click this link - Coach users lose weight 30% faster!
For a refund, please follow these instructions:
Android/Google: If you purchased in the Google Play Store, please follow these instructions for a refund:
If this does not work, please send us your Google Play e-mail address and we'll help you out!
iPhone / iPad: You'll get your refund from Apple.
Please go to Apple's problem reports page: http://reportaproblem.apple.com/
There you can claim your refund. I'm sorry, but we have no influence on the Apple process and can't initiate your refund for you.