Enter your search term here...
New support ticket
Check ticket status
Troubleshooting with the app, data and passwords
Problems with the Coach
My Coach subscription is not active after purchase, why?
To activate the Coach after purchase, you have to cancel the current fasting week or wait for it to end. Then you can start a Coach week in the left tab. If...
I'm dissatisfied with my Coach week, what can I do?
Based on your goals and your progress, the BodyFast Coach calculates an ideal fasting schedule and suggests suitable weekly challenges. However, since the C...
The Coach suggests times during which I really cannot fast, what should I do?
Your grandma comes over with a cake or your team goes out for dinner - and the Coach suggests fasting? In the app you can change your plan. But please always...
How can I reset the Coach?
Here's how you can reset the Coach or delete previous weeks: + You can restart your Coach by tapping on the "more..." tab, scrolling down...
The Coach proposed a challenge I don't like, what can I do?
You don't like the challenge the Coach suggested to you? No problem! You have the opportunity to exchange or repeat challenges that you liked very mu...
Can I also choose standard plans when I'm a Coach user?
If you prefer a standard plan instead of a variable, individually calculated Coach week, you can of course choose one of them. + Instead of starting a Coa...