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Troubleshooting with the app, data and passwords
Account and Password
I forgot my password, what can I do?
If you have forgotten you password you can request a new one in the app directly. + Tap in the app on "Login", the button on the right in the ...
How can I delete my account?
If you want us to delete your account and related data, please contact our customer support. Deleting your data will take a few days. We ask for your patie...
Why do I have to confirm my e-mail address, when registering?
The German Data Protection Act obliges us to request a confirmation of our users' e-mail addresses. By clicking on the verification link you give us the...
I can't log in with my user data, what can I do?
You have received the error message that your e-mail address and / or your password is wrong? In this case, please check if your e-mail address and passwor...
I can't reset my password, what can I do?
The new password does not work? If the newly set password does not work, please request another password. Make sure the spelling is correct, both when setti...
How can I change from an anonymous BodyFast-account to an e-mail-based one?
Unfortunately, if you registered anonymously (via Facebook), you will have to log out in the "more tab" and then create a new account by clicking ...