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Troubleshooting with the app, data and passwords
Problems with the app
The notifications don't work, what can I do?
Usually, there should be an alarm tone and a text alert when your fasting period starts or ends. If you don't receive any notifications, this might h...
I can't use the app on two devices at the same time, what can I do?
Usually, it should be possible to use BodyFast on two devices at the same time (for example iPhone and iPad). If you have problems with the synchronisation,...
The BodyFast app doesn't work properly, what can I do?
We are really sorry if there are problems with the app. In this case please check the following: + Is there an update for Android or iOS available? ...
I can't insert my weight precisely, why is there no comma?
You might have installed a keyboard on your phone that does not support the comma. This is caused by operating system updates. To solve the problem please ...
The times shown in the app are incorrect, what can I do?
Sometimes it may happen that the times in the app are incorrect. In this case, it may be helpful to go to the settings in the app, switch the auto time set...
How can I delete certain weight or week entries?
You have entered your weight incorrectly or would like to delete whole weeks from your fasting progress? No problem! + You can delete old weeks by tappin...
How can I download the app?
The BodyFast app is available for iOS (iPhone and iPad) and Android (smartphones and tablets). To download BodyFast simply search for "BodyFast"...
How can I update the BodyFast app?
In order to update BodyFast to the latest version: iOS: + Visit the App Store + Tap on "Updates" (bottom right) + Scroll to the BodyFast ap...
How do I log out of the BodyFast app?
In order to log out of the app please tap on the "more" tab, scroll down and tap on "log out".
How can I subscribe to the Coach?
In order to subscribe to the Coach, open the BodyFast app and tap on the "Coach" tab. Scroll down to see the different subscription options. Choos...